Refund policy
If you are not happy with your order, we offer a hassle-free return and refund process. Please review our policy below.
Returns
You may return items within 14 days of receiving your order.
Items must be unused, in their original condition, and include all original packaging.
To initiate a return, please contact us via email or phone.
Returns should be sent to the following address:
Shipping Address:
4th Floor, Warehouse of Ningbo Topband Intelligent Control Co., Ltd.,
No. 502 Xinmei Road, Meixi Street, Yinzhou District,
Ningbo City, Zhejiang Province, China
Unloading Platform No. 3, Elevator No. 7
(Do not place in Fengchao locker)
Recipient: Ivory
Phone: 18043192282
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure the safe return of your items.
No restocking fees apply.
Refunds
Once your return is received and inspected, we will notify you about the status of your refund.
Refunds will be processed within 7 business days after approval.
Refunds will be issued via the original payment method.
Exchanges
If you received a defective or incorrect item, please contact us immediately, and we will arrange a replacement at no additional cost.
Contact Us
For any questions regarding returns and refunds, please contact us:
Company Name: ESSENCE
Address: Essence Fashion Inc. 16670 Coastal Highway, Lewes,
Delaware 19958 USA
+31 (0) 20 557 3600
info@buy-essence.com
Email: info@buy-essence.com
Phone: +31 (0) 20 557 3600
Office Hours: Monday to Friday, 09:00 AM - 05:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)
We appreciate your business and look forward to assisting you!
